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Home > Services > LP Training Seminars > Mgmt. Responsibilities Overview


LP Training Seminar: Management Responsibilities Overview

Loss Prevention Management Training Seminar, Overview of Management Loss Prevention Responsibilities, Establish a Conscientious Loss Preventive Workforce, External / Internal Theft, Intimidation, Threats, Harassment, Violence, Safety


Summit Loss Prevention Consulting's founder and president, Tony Jarana, has trained many groups, from executive management to  front-line staff, about proper and effective loss prevention policies and procedures.

Here is an outline of a Management Training Seminar presented to the executives and managers of a mid-sized state university:

State University
MANAGEMENT LOSS PREVENTION TRAINING SEMINAR
July 19, 2004

Overview of Management Loss Prevention Responsibilities
  • Loss Prevention Defined
  • Preliminary Incident Investigation
  • Documentation of Pertinent Information
  • Communication to Appropriate Administrators
  • Objectivity, Consistency and Professionalism
  • Investigate to Determine Responsibility
  • Written Statements
  • Administering Disciplinary Action
  • Follow-Up Action
  • Confidentiality
Keys to Establishing a Conscientious, ‘Loss Preventive’ Workforce
  • Adequate Background Checks
  • Applicant Interview Techniques
  • LP Orientation and Training
  • Quality Interaction between Management, Supervisors and Employees
    • The ‘One Minute’ Rule
    • Enhance Your Listening Skills
    • Documentation - FYI
  • Knowledge and Utilization of Loss Prevention Techniques
  • Causing the Proper Environment by Setting Examples
  • Spot Checks – Audits – Pro-Active Competition
  • Consistent Disciplinary Action for Non-Compliance
External Theft
  • State University Policy Review
  • Customers
  • Vendors
  • Others
Internal Theft
  • State University Policy Review
  • What is at Risk? – Types of Theft
    • Theft of Inventory
    • Theft of Property and Equipment
    • Theft of Money
    • Theft of Time
    • Fraud
  • Why do Employees become Involved in Theft?
    • Needs/Wants
    • Ability to Rationalize
    • Opportunity (Employee Evaluation of Temptation vs. Risk)
  • How to Combat Internal Theft
    • Deterrence – Causing a Secure Environment
    • Inventory Controls – The Numbers Shouldn’t Lie
    • Procedure Controls – What is Appropriate? – Are you in Compliance?
    • Spot Checks
    • Avoid Predictability
    • Security Equipment - Overview
    • Investigation
    • Apprehension
  • Elements of an Investigation
    • Methods and Approaches
    • Five ‘W’s’ and an ‘H’
    • Conducting Cooperative Witness Interviews
    • Conducting Uncooperative Witness Interviews
    • Conducting Suspect Interviews
    • Obtaining Written Statements
    • Follow-Up Action
Intimidation – Threats – Harassment – Violence
  • State University Policy Review
  • Zero Tolerance Issues
  • Statistical Information on Violence in the Workplace
  • Behavioral Sequencing of a Potentially Dangerous Person
  • How and When to Intervene – Action to Avert a Tragedy
  • Causing a Non-Violent Work Environment
Safety
  • State University Policy Review
  • Safety Committee Standards and Objectives
  • Awareness Training
  • Accident Investigation
  • Photograph the Site
  • Document the Conditions Present
  • Obtain Written Witness Statements
  • Obtain Statement from Injured Party
  • Follow-Up Measures
  • Reporting the Incident
Documentation and Communication
  • The Power of Documented Information
  • Review of the Internal Documentation Form
  • Sample Writing Exercise
  • Follow-Up Communication

Open Session for Question and Answer Regarding Any Topic

###

For information about presenting a loss prevention training seminar to your organization, call 317-363-8312, send email to info@SummitLossPrevention.com. or submit the short form below:

   
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